Reputed healthcare institutions provide free tele-health consultation service

Reputed healthcare institutions provide free tele-health consultation service

Kochi: At a time when states are implementing social distancing to contain the deadly Covid-19, many reputed healthcare institutions have launched free telemedicine facilities, allowing patients to remotely consult qualified doctors for all general ailments.

Aster DM Healthcare has introduced a free tele-consultation service across its Medcare, Aster Hospital and Aster Clinic facilities in the UAE, becoming the first private healthcare group to offer the service in the UAE.

“…The launch of Aster Tele Consultation will hopefully provide everyone an access to doctors remotely along with supply of medicines at their door steps (Aster Pharmacy) in Dubai. We sincerely hope this will help people in accessing the much needed essential out-patient healthcare service…,” said Dr Azad Moopen, Founder Chairman and Managing Director, Aster DM Healthcare.

Patients can book an appointment with a general practitioner through websites (Aster Hospital:; Aster Clinic:; Medcare: and ‘visit’ the doctor remotely via a video call. The doctors will advise patients should they require an in-person consultation for further testing or for the issuance of a prescription. Home delivery service for medicines and pharmacy products would be available across UAE. Customers can call 800700600 to speak to a pharmacist or order medicines and they can also send their prescription via Whatsapp to 800700600.

People seeking information on COVID-19 can also reach a medical professional through the Aster call center where specific queries about the virus will be addressed.

Similarly, the Kochi-based VPS Lakeshore Hospital is offering free tele/video consultation and home delivery of medicine in view of the lockdown situation.

“Anyone can call from anywhere to avail the facility, which can be assessed by calling the general number ‘9961640000. Free medicinal delivery will be done within 25 kms of the hospital locality,” said a senior hospital official in charge.

The initiative by the hospitals comes in the wake of the Union health ministry giving nod for using telemedicine tools. The long-pending guidelines on telemedicine were finally approved by the Centre in the wake of the unprecedented health crisis being faced by the country.



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